Card FAQ

How do I report a lost or stolen Starbucks Card?

Please call customer care in Hong Kong at 2101-1399 or in Macau at 0800-933 or send an email to info@coffee-concepts.com to report a registered card as lost or stolen. Our opening hours are 9:00 a.m. - 6:00 p.m. Monday – Friday, excluding Saturdays, Sundays and public holidays.

Where can I get a Starbucks Card?

Starbucks Cards are available in all Hong Kong and Macau Starbucks stores.

Where can I use my Starbucks Card?

Starbucks Cards are accepted at all Starbucks stores in Hong Kong and Macau.

Can I use my Starbucks Card when I travel internationally?

Starbucks Cards activated in any of the participating countries can be used to make purchases and be reloaded in any other participating country. Starbucks Cards must first be activated by loading money onto the card in the country of purchase before being used internationally. The participating countries are UK, USA, Canada, Australia, Hong Kong, Macau, Mexico, and the Republic of Ireland.

How do I register my Starbucks Card?

It's easy and only takes a few minutes to register your Starbucks Card through Starbucks® Hong Kong app or starbucks.com.hk. You'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.

Why should I register my Starbucks Card

Registering your Starbucks Card at Starbucks.com.hk or Starbucks® Hong Kong app signs you up to enjoy Starbucks Rewards™ in Hong Kong and Macau. With a registered card, you can manage your card in a variety of ways online. You can also protect the balance of your card if it's lost or stolen.

How do I reload my Starbucks Card?

It's easy to reload your Starbucks Card, go to card.starbucks.com.hk and click on Reload Your Card. Alternatively, reload your card or activate auto-reload function on the Starbucks® Hong Kong app, or go to any Hong Kong, Macau or any participating Starbucks store worldwide. The participating countries are UK, USA, Canada, Australia, Hong Kong, Macau, Mexico, and the Republic of Ireland. To know more on auto-reload function, please go to “What is auto-reload?”.

What is Auto-Reload? How do I set up or change Auto-Reload settings on my Starbucks Card?

Auto-reload allows you to set the amount that your registered Starbucks Card will be reloaded with your assigned credit card when its balance falls below an amount that you choose. Auto-reload can be set up for any Starbucks Card registered in a Starbucks account with Starbucks® Hong Kong app. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.

You can set up or change your Auto-Reload settings in Starbucks® Hong Kong app by doing the following:

  1. Login into your Starbucks account with the Starbucks® Hong Kong app.
  2. Select Pay> Manage> Auto-reload

Why do I need to set up auto-reload for my Starbucks Card in Starbucks® Hong Kong app?

After setting the auto-reload function, you don’t have to worry about your card balance during or before purchase, and it saves lots of time!

I have more than one Starbucks Card, can I set up auto-reload to all my Starbucks Cards?

You can set up auto-reload function for all of your Starbucks Cards. For your protection, a daily transaction limit will be applied. Only one auto-reload transaction can be carried in one of the Starbucks Cards within a Starbucks account once per day.

Is there any daily auto-reload limit?

Each Starbucks account can only auto-reload your Starbucks Card once per day. Maximum auto-reload amount is HKD/ MOP $1,000.

My Starbucks Card has already set up auto-reload, can I reload it again in-store?

Yes, you can reload your Starbucks Card in our stores by cash or credit card.

Can I set auto-reload if I don’t have any credit cards?

Auto-reload can only be set up with credit card. You also can visit any of our stores to reload your Starbucks Card with cash.

Can I get a refund if I decide to cancel auto-reload transaction?

Once the dollar value is loaded, the auto-reload transaction cannot be reversed.

If I reload my card outside Hong Kong and Macau, can I use the money to purchase and get rewards in Hong Kong and Macau?

Starbucks Card can be used to make purchases and be reloaded in any other participating country. Starbucks Card must first be activated by loading money onto the card in the country of purchase before being used internationally. The participating countries are: UK, USA, Canada, Australia, Hong Kong, Macau, Mexico and the Republic of Ireland.

Earn your Stars or redeem your rewards only at participating Starbucks stores in Hong Kong and Macau.