Card FAQ

How do I report a lost or stolen Starbucks Card?

Please call customer care in Hong Kong on (852)2101-1399 or Macau on 0800 933 to report a registered card as lost or stolen. Our opening hours are 9:30am-6:30pm Monday – Friday, excluding Public Holidays.

Where can I get a Starbucks Card?

Starbucks Cards are available in all Hong Kong and Macau Starbucks stores.

Where can I use my Starbucks Card?

Starbucks Cards are accepted at all Starbucks stores in Hong Kong and Macau.

Can I use my Starbucks Card when I travel internationally?

Starbucks Cards activated in any of the participating countries can be used to make purchases and be reloaded in any other participating country. Starbucks Cards must first be activated by loading money onto the card in the country of purchase before being used internationally. The participating countries are UK, USA, Canada, Australia, Hong Kong, Macau, Mexico, and the Republic of Ireland.

How do I register my Starbucks Card?

It's easy and only takes a few minutes at Starbucks.com.hk. You'll need your card's 16-digit number and its CSC (Card Security Code), which is an 8-digit number that can be found under the scratch-off coating on the back of your card.

Why should I register my Starbucks Card at Starbucks.com.hk?

Registering your Starbucks Card at Starbucks.com.hk signs you up to enjoy My Starbucks Rewards in Hong Kong and Macau. You also protect the balance of your card if it's lost or stolen. With a registered card, you can manage your card in a variety of ways online.

How do I reload my Starbucks Card?

It's easy to reload your Starbucks Card, go to Starbucks.com.hk/card and click on Reload Your Card. Alternatively, reload your card on the mobile app, or go to any Hong Kong, Macau or any participating Starbucks store worldwide.

If I reload my card outside Hong Kong and Macau, can I use the money to purchase and get rewards in Hong Kong and Macau? If yes, what’s the exchange or currency rate?

Starbucks Card can be used to make purchases and be reloaded in any other participating country. Starbucks Card must first be activated by loading money onto the card in the country of purchase before being used internationally. The participating countries are: UK, USA, Canada, Thailand, Australia, Hong Kong, Macau, Mexico and the Republic of Ireland.

Check with our barista at stores for the daily exchange rate.