IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the pre-paid account of your Starbucks Card. This agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions, and how we may make changes to this agreement.
By using YOUR STARBUCKS Card, you agree to the terms of this agreement. Please keep a copy of this agreement for your records.
PART ONE: STARBUCKS CARD GENERAL TERMS
About Your Account; Starbucks Purchases Only.
The Starbucks Card is issued to you by Starbucks. It allows you to load a dollar value on to your Starbucks Card for future purchases at participating Starbucks stores. The dollar value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. No credit card, credit line, overdraft protection, or deposit account is associated with a Starbucks Card. Unless otherwise required by law or permitted by this agreement, any amount on your Starbucks Card is non-refundable and may not be redeemed for cash. No interest, dividends, or any other earnings on funds deposited to a Starbucks Card will accrue or be paid or credited to you by Starbucks.
Most Starbucks locations in Hong Kong, North America, the U.K., Greece, Thailand and Australia accept your Starbucks Card. Certain Starbucks-branded locations may not permit you to use the Starbucks Card for payment, including some airport and bookstore locations, or in stores in Puerto Rico, Guam and outside continental North America. For an up-to-date list of stores that accept the Starbucks Card, call 852-21011399. Starbucks reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.
Loading Value on Your Card.
You can load a dollar value on the Starbucks Card by using a credit card, debit card or cash by visiting any participating Starbucks store or by calling 852-21011399. You may not load more than HK$4,000.00 worth of value to your Starbucks Card. The minimum amount that must be loaded onto your Starbucks Card is HK$100.00. Starbucks may change the maximum and minimum amounts at any time by notifying you at the point of sale, by phone when you call, or on the Starbucks web site, and such change shall not constitute an amendment to this agreement.
All amounts loaded onto your Starbucks Card are held and denominated in the currency of the country in which the card was sold (the “base currency”). When you make a purchase in a different country, the transaction total is converted from the currency of that country (the “local currency”) to the base currency and deducted from the account. No fees or other charges are made to your Starbucks Card for the conversion. Although the actual balance of your Starbucks Card is held in the base currency, the balance shown on your receipt will be in the local currency of the store location. Transactions that occur on our web site are denominated in U.S. dollars. Currency conversions are based on currency exchange rates applicable on the date of the transaction.
Fees and Expiration of Card Balances.
Starbucks does not charge any fees for the issuance, activation, or use of your Starbucks Card and your Starbucks Card has no expiration date.
Receipts and Statements.
Cardholders are not sent statements of itemized transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review recent transactions on your Starbucks Card at our web site at www.starbucks.com.hk/card/ or by calling 852-21011399. You will need to have your Starbucks Card available in order to access your account. The account balance for a Starbucks Card also will appear on your receipt from a point-of-sale register. When you use your Starbucks Card, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.
Billing Errors, Corrections
We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please call our customer service department at 852-21011399 We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We shall have no liability for any billing error unless you provide us notice within sixty (60) days of the date of the transaction in question. You should monitor your transactions and account balances closely.
Optional Registration; Liability for Unauthorized Transactions.
Because your Starbucks Card is used like cash for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorized transactions. However, if your Starbucks Card is lost, stolen, or destroyed, the card can be replaced with the balance remaining on it at the time of your call, but only if you have registered it with us. To register your card, please visit our web site at www.starbucks.com.hk or call us at 852-21011399. Please notify us immediately if you change any of your registration information. Your Starbucks Card balance is only protected from the point in time you notify us that your Starbucks Card is missing. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.
PART TWO: IMPORTANT LEGAL TERMS
Changes to This Agreement.
We may amend the terms of this agreement at any time, including any rights or obligations you or we may have. If you have registered your Starbucks Card, we will notify you of any change, addition or deletion by email. In addition, we will post the terms to the modified agreement in our stores and on our web site at www.starbucks.com.hk. As permitted by applicable law, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or generally in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. You are deemed to accept the changes, additions or deletions if (1) you do not notify us to the contrary in writing within twenty (20) days of the date of our notice or such other time specified in the notice, or (2) you use your Starbucks Card after such notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you.
Cancellation of This Agreement.
We may suspend or terminate this agreement and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may result from your fraudulent or unauthorized use of the Starbucks Card. If we terminate this agreement without cause, we will refund or issue store credits equal to the balance held in your Starbucks Card account less any amounts that you may owe us. In the event that this agreement is terminated, this Part Two shall survive in accordance with its terms.