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How to Borrow A Cup?

Borrow

Request to use the reusable cup upon your purchase from our store barista. Scan the QR on the cup and confirm borrow on the Muuse Web App. To enjoy app exclusive features, download the Muuse app on iOS / Android from your web account.


Download Muuse app for iPhone®         


Download Muuse app for Android™                     


Borrow on Muuse Web App

Enjoy

Enjoy your handcrafted Starbucks beverage, with $2 off!

Return

You can return the reusable cup to the return kiosk at any of the dedicated Starbucks return stations within 30 days of your purchase.

​There's no need to scan or clean the reusable cups before return it. You can drop off the cup to the return kiosk with the lid on.

We'll send you a return confirmation via the Muuse App within 48 hours.

 

Where to Borrow A Cup?
[Dedicated Starbucks return stations]

 

Hong Kong Island

(NEW Launch from 27Nov)
IFC Mall

Shop 2097-98, Podium Level 2, IFC Mall, Central

(NEW Launch from 27Nov)
MTR Hong Kong Station

Concession HOK 3a & b  LAR, MTR Hong Kong Station, Central

(NEW Launch from 27Nov)
MTR Central Station

Kiosk Nos. CEN K4-K5, Transfer Concourse, MTR Central Station,
Central

(NEW Launch from 27Nov)
Cheung Kong Center

Shop 2&3, Basement Level 1A, Cheung Kong Center, 2 Queen's Road, Central

(NEW Launch from 27Nov)
The Chinese General Chamber of Commerce Building

G/F, The Chinese General Chamber of Commerce Building, 24-25 Connaught Road, Central

(NEW Launch from 27Nov)
Caine Road No.51

Ground Floor and Lower Ground Floor, No. 51 Caine Road, Hong Kong

Alexandra House
Shop No.201, 2/F, Alexandra House, 16-20 Chater Road, Central

Exchange Square
Shops 308-310, 3/F, Exchange Square Podium, Central

Jardine House G/F
Kiosk, Ground Floor, Jardine House, 1 Connaught Place, Central

Three Garden Road
Shop No.3, 3 Garden Road, Central

Man Yee Building
Shop No.112, Level One, Man Yee Arcade, Man Yee Building, 68 Des Voeux Road, Central

Prosperity Tower
Shop on 1/F, Prosperity Tower, 39 Queens Road, Central 

Pacific Place
Shop No. 128 & 129, Pacific Place, 88 Queensway, Admiralty

The University of Hong Kong
Shop 2, G/F, Composite building, The University of Hong Kong

Kerry Centre
Shop No.1, 1/F, Kerry Centre, 683 King's Road, Quarry Bay

 

 

Kowloon

(NEW Launch from 27Nov)
Kai Tak Airside

Shop No. B130, B1/F, Airside, Kai Tak

(NEW Launch from 27Nov)
China Construction Bank Centre

G/F, China Construction Bank Centre, 18 Wang Chiu Road, Kowloon Bay

Millennium City Tower 1
Shop No. 3A & 3B, G/F, Millennium City Tower 1, 388 Kwun Tong Road,
Kwun Tong

Hong Kong Baptist University
1/F, JCACC, Baptist University Road, Hong Kong Baptist University

Maxim's Centre
G/F, Maxim's Centre, 17 Cheung Shun Street, Cheung Sha Wan


APM       
Shop No. 15,  2/F, APM, Millennium City 5, 418 Kwun Tong Road, Kwun Tong


New Territories

(NEW Launch from 27Nov)
The Wai
Shop S001, G/F, Phase 1, Hong Kong Science Park

The Hong Kong University of Science and Technology
Shop G014, G/F, Academic Building (Phase I), The Hong Kong University of Science and Technology

Hong Kong Science Park
Shop S001, G/F, Phase 1, Hong Kong Science Park

Citygate G/F Unit G23
Shop No.G23, G/F, Citygate,
Tung Chung

 
Borrow A Cup FAQs
 

What is the Borrow A Cup Program?

The Starbucks Borrow A Cup Program is a pilot program that offers reusable cup rental services across five stores in Hong Kong, reinforcing our commitment to building a more sustainable future for communities and the planet. The program encourages customers to shift away from single-use cups.

 

Is Borrow A Cup available for all beverages at Starbucks?

You can borrow a reusable cup for any hot or cold drink, in Tall, Grande and Venti sizes. 

 

Do you offer the reusable cup if I order the beverage through the Starbucks App/Mobile Order & Pay/Online Order & Pick Up/ Starbucks Delivery/Deliveroo/Uber Eats/Food Panda?

We currently only offer the reusable cups with any handcrafted beverage purchased at participated stores. You can request to use the reusable cup upon your purchase at the store.

 

Do I have to link my credit card to the Muuse WebApp/App?

Customers who are first time user of the Muuse WebApp/App are required to enter card details for account registration. This also acted as a guarantee on the Starbucks reusable cup.

 

Do you only accept credit card payment?

If you prefer to pay by credit card, you can simply download Muuse App. If you want to pay by Alipay, you can download Web App. Once you completed the registration, you can download Musse App again to connect the two accounts.

  

I’ve returned my cup but the Muuse app still says it’s borrowed?

Please allow us up to 48 hours to mark your cup as returned within the app.

This enables us to empty the return stations, professionally clean your cups, and re-stock them in Starbucks stores!

 

Is there a time limit and late-return penalty?

You will receive a reminder to return the 14 days after borrowing the cup. HK$20 would be charged to the linked credit card if the cup is not returned within 30 days.

How are the cups cleaned? 

Starbucks collects the used cups from the return kiosks at least once a day. Once the cups are returned to the store, they are commercially washed and sanitized to Starbucks high standards.

  

Who do I contact if I face any issues? 

Please reach out to the Muuse via WhatsApp (+852-64602633), Instagram (@muuse.hk), or Email (info@muuse.io).

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How to Borrow A Cup?

SCAN_ICON-01

Borrow

Request to use the reusable cup upon your purchase from our store barista. Scan the QR on the cup and confirm borrow on the Muuse Web App. To enjoy app exclusive features, download the Muuse app on iOS / Android from your web account.

Download Muuse app for iPhone®

Download Muuse app for Android™

Borrow on Muuse Web App

ENJOY_ICON-01

Enjoy

Enjoy your handcrafted Starbucks beverage, with $2 off!

 

RETURN_ICON-01

Return

You can return the reusable cup to the return kiosk at any of the dedicated Starbucks return stations within 30 days of your purchase.

There's no need to scan or clean the reusable cups before return it. You can drop off the cup to the return kiosk with the lid on.

We'll send you a return confirmation via the Muuse App within 48 hours.

 

 

Where to Borrow A Cup?
[Dedicated Starbucks return stations]

Hong Kong Island

(NEW Launch from 27Nov)
IFC MALL

Shop 2097-98, Podium Level 2, IFC Mall, Central

(NEW Launch from 27Nov)
MTR Hong Kong Station

Concession HOK 3a & b  LAR, MTR Hong Kong Station,
Central

(NEW Launch from 27Nov)
MTR Central Station

Kiosk Nos. CEN K4-K5, Transfer Concourse, MTR Central Station, Central

(NEW Launch from 27Nov)
Cheung Kong Center

Shop 2&3, Basement Level 1A, Cheung Kong Center, 2 Queen's Road Central, Hong Kong

(NEW Launch from 27Nov)
The Chinese General Chamber of Commerce Building

G/F, The Chinese General Chamber of Commerce Building, 24-25 Connaught Road, Central

(NEW Launch from 27Nov)
Caine Road No.51

Ground Floor and Lower Ground Floor, No. 51 Caine Road, Hong Kong

Alexandra House

Shop No.201, 2/F, Alexandra House, 16-20 Chater Road, Central

Exchange Square
Shops No. 308-310, 3/F, Exchange Square Podium, Central
Jardine House G/F
Kiosk, Ground Floor, Jardine House, 1 Connaught Place, Central
Three Garden Road
Shop No.3, 3 Garden Road, Central
Man Yee Building
Shop No.112, Level One, Man Yee Arcade, Man Yee Building, 68 Des Voeux Road, Central
Prosperity Tower
Shop on 1/F, Prosperity Tower, 39 Queens Road, Central 
Pacific Place
Shop No. 128 & 129, Pacific Place, 88 Queensway, Admiralty
The University of Hong Kong
Shop 2, G/F, Composite building, The University of Hong Kong
Kerry Centre

Shop No.1, 1/F, Kerry Centre, 683 King's Road, Quarry Bay

 

Kowloon

(NEW Launch from 27Nov)
Kai Tak Airside
Shop No. B130, B1/F, Airside, Kai Tak

(NEW Launch from 27Nov)
China Construction Bank Centre

G/F, China Construction Bank Centre, 18 Wang Chiu Road, Kowloon Bay

(NEW Launch from 27Nov)
Millennium City Tower 1

Shop No. 3A & 3B, G/F, Millennium City Tower 1, 388 Kwun Tong Road, Kwun Tong

Hong Kong Baptist University
1/F, JCACC, Baptist University Road,
Hong Kong Baptist University

Maxim's Centre

G/F, Maxim's Centre, 17 Cheung Shun Street, Cheung Sha Wan

APM       

Shop No. 15,  2/F, APM, Millennium City 5, 418 Kwun Tong Road, Kwun Tong

New Territories
(NEW Launch from 27Nov)
The Wai
Unit 319, 3/F, The Wai, Tai Wai Station, Sha Tin

The Hong Kong University of Science and Technology
Shop G014, G/F, Academic Building (Phase I), The Hong Kong University of Science and Technology

Hong Kong Science Park

Shop S001, G/F, Phase 1, Hong Kong Science Park

   
Citygate G/F Unit G23

Shop No.G23, G/F, Citygate, Tung Chung


  

 

Borrow A Cup FAQs

What is the Borrow A Cup Program?

The Starbucks Borrow A Cup Program is a pilot program that offers reusable cup rental services across fifteen stores in Hong Kong, reinforcing our commitment to building a more sustainable future for communities and the planet. The program encourages customers to shift away from single-use cups.

 

Is Borrow A Cup available for all beverages at Starbucks?

You can borrow a reusable cup for any hot or cold drink, in Tall, Grande and Venti sizes. 

 

Do you offer the reusable cup if I order the beverage through the Starbucks App/Mobile Order & Pay/Online Order & Pick Up/ Starbucks Delivery/Deliveroo/Uber Eats/Food Panda?

We currently only offer the reusable cups with any handcrafted beverage purchased at participated stores. You can request to use the reusable cup upon your purchase at the store.

 

Do I have to link my credit card to the Muuse WebApp/App?

Customers who are first time user of the Muuse WebApp/App are required to enter card details for account registration. This also acted as a guarantee on the Starbucks reusable cup.

 

Do you only accept credit card payment?

If you prefer to pay by credit card, you can simply download Muuse App. If you want to pay by Alipay, you can download Web App. Once you completed the registration, you can download Musse App again to connect the two accounts.

  

I’ve returned my cup but the Muuse app still says it’s borrowed?

Please allow us up to 48 hours to mark your cup as returned within the app.

This enables us to empty the return stations, professionally clean your cups, and re-stock them in Starbucks stores!

 

Is there a time limit and late-return penalty?

You will receive a reminder to return the 14 days after borrowing the cup. HK$20 would be charged to the linked credit card if the cup is not returned within 30 days.

How are the cups cleaned? 

Starbucks collects the used cups from the return kiosks at least once a day. Once the cups are returned to the store, they are commercially washed and sanitized to Starbucks high standards.

  

Who do I contact if I face any issues? 

Please reach out to the Muuse via WhatsApp (+852 6460 2633), Instagram (@muuse.hk), or Email (info@muuse.io).

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