Customer Service

Hi, welcome to Starbucks. What can we do for you?

Women Walking In Front of Starbucks Coffee House

We love hearing from our customers, all questions, comments and feedback are always welcome. They help us to ensure that every Starbucks experience you have is the best it can be. We're on Facebook too, so please feel free to leave your comments on our page.

Customer Care

You can call us at2101-1399 (Hong Kong) or 0800-933 (Macau), from 9:00 a.m. – 6:00 p.m. Monday to Friday, excluding Saturday, Sunday and Public Holidays. Alternatively, you can send us an email to, and we’ll do our best to reply as quickly as possible.

If you would like to contact us by post, please direct your questions and comments to: Customer Care, Coffee Concepts (Hong Kong) Limited, 18/F, Maxim’s Centre, No. 17 Cheung Shun Street, Cheung Sha Wan, Kowloon, Hong Kong.

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