QUESTIONS ABOUT STARBUCKS EGIFT

What is Starbucks drink eGift?

With the new eGift feature on the Starbucks® Hong Kong app, you can send a drink exactly how you want it to your loved ones and share through social platform.

How to purchase a Starbucks drink eGift?

Simply follow below steps to share a drink to your friend:

  1. Get the latest version of the Starbucks® Hong Kong app.
  2. Tab on “eGift”
  3. Pick a drink, choose the size and customization
  4. Input recipient's name, your personal information and message
  5. Choose how you want to pay (you can collect Stars when you purchase with your registered Starbucks Card)
  6. Share it to your friend

If you are not a Starbucks Rewards™ member, we suggest you to share it right away, or else you need to call our Customer Service Hotline to resend.

I have received a Starbucks drink eGift, why do I need to input my email address?

You need to input your email address in order to claim an eGift. If you are a Starbucks Rewards™ member, you can add it into your Starbucks Rewards™ account after claiming an eGift. If you are not a Starbucks Rewards™ member, you will use your email address that you provided to get the QR code for Starbucks drink eGift redemption.

Will Starbucks drink eGift expire?

Starbucks drink eGift is valid for 90 days from date of purchase unless specified otherwise.

arn rewards.

Can I check the status of my purchased and received drink eGift?

If you are a Starbucks Rewards™ member, the status of your purchased and received eGift will be shown on the Starbucks® Hong Kong app and website after logging into your Starbucks Rewards™ account.

If you are not a member, you will receive an email confirmation after you purchased a drink eGift or Starbucks Card eGift.

I am a Starbucks Rewards™ member, can I collect Stars when I purchase Starbucks drink eGift?

Yes, you can collect Stars on Starbucks drink eGift purchase when you purchase with your registered Starbucks Card. No Stars will be collected when you purchased with your credit card, Apple Pay or Google Pay.

Is Starbucks drink eGift available for Starbucks Rewards™ member only?

Starbucks drink eGift is available for member and non-member.

Where can I see my Starbucks drink eGift purchase record?

If you are a Starbucks Rewards™ member, you can check your purchase records of drink eGift on the latest version of the Starbucks® Hong Kong app. Click “eGift” session and tab “Purchased”. You can also tab “filter” to check your records by eGift status.

 

If you are not a Starbucks Rewards™ member, you will receive an email confirmation after purchase.

Can I purchase a Starbucks drink eGift on the website?

Starbucks drink eGift and Starbucks Card eGift are now available on the Starbucks® Hong Kong app.

My Starbucks drink eGift was sent to wrong person, can I resend it?

If you are a Starbucks Rewards™ member, and the status of the eGift is still "recipient to accept", you may follow below instruction to resend your eGift to your friend:

  1. Open the Starbucks® Hong Kong app.
  2. Tab on "Purchased" under "eGift" page find the record and tab "Manage" "Resend to friend".
  3. Input recipient name and message and click "Continue". You can resend it through social media or email.

If you are not a Starbucks Rewards™ member, you may contact us for resending through our Customer Care Hotline: Hong Kong: 2101-1399 or Macau: 0800-933, from 9:00 a.m. – 6:00 p.m. Monday to Friday, excluding Saturday, Sunday and Public Holidays, or send email to info@coffee-concepts.com with your purchased record.

To make sure your eGift will not be claimed by the wrong person, please do not copy previous shared message.

Why can't I resend my eGift?

Once recipient has received your eGift, you cannot resend it.

My friend is not a Starbucks Rewards™ member, can I send a Starbucks drink eGift to him/her?

Yes, you can purchase and send a Starbucks eGift to your friend, whether he/she is a Starbucks Rewards™ member or not.

I have received a drink eGift, can I redeem it at all stores in Hong Kong and Macau?

Starbucks drink eGift can be redeemed at participating stores according to the "redemption region" shown on the eGift that you received. Below are the stores which are not available on drink eGift redemption:

Hong Kong:

Asia World-Expo, China Hong Kong City, Cultural Centre Auditoria Building, Discovery Bay, Hong Kong Disneyland, Hong Kong West Kowloon Station, Hung Hom Station, Lee Garden Three, Ngong Ping, Pacific Place Shop 106, Star Ferry, Star Avenue, Peak Galleria No.203 and Shun Tak Centre Starbucks store, and all “We Proudly Serve Starbucks” counters in Hong Kong.

 

Macau:

All “We Proudly Serve Starbucks” counters in Macau

I don’t like the drink eGift that I received, can I change to another drink that I like?

Yes, if you would like to change the gifted drink, you can go to any participating store under the same eGift redemption region and tell your barista which handcrafted beverage that you like. You can choose it with same price as the drink eGift or pay the difference between the drink eGift and redeemed handcrafted beverage. It is subject to the price of redeemed Starbucks store. Starbucks drink eGift is not applicable to bottled, canned beverages, food items, merchandise, packaged food, whole bean and gift certificate.

I have received a drink eGift, can I use it with any rewards?

You cannot use drink eGift with any rewards from Starbucks Rewards™ and 4 dollar discount for using tumbler.

Why can't I see the drink eGift redemption QR Code in "Received" tab?

When you redeemed the drink eGift, the redemption QR code will be removed.

Can I redeem my drink eGift in Mobile Order & Pay?

Currently you can only redeem drink eGift in stores.

What is Starbucks Card eGift?

You can send a Starbucks Card eGift any time through email* or social platform - and it'll arrive within minutes. Once received, a Starbucks Card eGift can be spent at Starbucks stores or even transferred to a registered Starbucks Card.

*Website can only support email sharing function.

How to purchase a Starbucks Card eGift?

If you have already installed the Starbucks® Hong Kong app:

 

  1. Open the latest version of the Starbucks® Hong Kong app
  2. Tab on "eGift"
  3. Choose an eGift design.
  4. Input recipient name, add your personal message and the amount and currency (HKD/MOP) you'd like to give.
  5. Hit share! You can share it through any social platforms that you installed in your phone.

 

If you want to purchase Starbucks Card eGift on website:

 

  1. Go to Starbucks eGift website
  2. Choose an eGift design.
  3. Add your personal message and the amount and currency (HKD/MOP) you'd like to give.
  4. Enter an email address and hit send

I have received a Starbucks Card eGift, why do I need to input my email address?

You need to input your email address in order to claim an eGift. If you are a Starbucks Rewards™ member, you can add it into your Starbucks Rewards™ account after claiming an eGift. If you are not a Starbucks Rewards™ member, you will use your email address that you provided to get the barcode for Starbucks Card eGift redemption.

Can I check the status of my purchased and received Starbucks Card eGift?

If you are a Starbucks Rewards™ member, the status of your purchased and received eGift will be shown on the Starbucks® Hong Kong app and website after logging into your Starbucks Rewards™ account.

If you are not a member, you will receive an email confirmation after you purchased a drink eGift or Starbucks Card eGift.

Is Starbucks Card eGift available for Starbucks Rewards™ member only?

Starbucks Card eGift is available for member and non-member.

Where can I see my Starbucks Card eGift purchase record?

If you are a Starbucks Rewards™ member, you can check your purchase records of Starbucks Card eGift on the latest version of the Starbucks® Hong Kong app. Click "eGift" session and tab "Purchased". You can also tab "filter" to check your records by eGift status.

 

If you are not a Starbucks Rewards™ member, you will receive an email confirmation after purchase.

Can I purchase a Starbucks Card eGift on the website and the app?

Starbucks Card eGift is now available on the Starbucks® Hong Kong app and website. You can also purchase Starbucks Card eGift and share through email on the website.

My Starbucks Card eGift was sent to wrong person, can I resend it?                      

If you are a Starbucks Rewards™ member, and the status of the eGift is still "recipient to accept", you may follow below instruction to resend your eGift to your friend:

 

  1. Open the Starbucks® Hong Kong app.
  2. Tab on "Purchased" under "eGift" page find the record and tab "Manage" "Resend to friend".
  3. Input recipient name and message and click "Continue". You can resend it through social media or email.

If you are not a Starbucks Rewards™ member, you may contact us for resending through our Customer Care Hotline: Hong Kong: 2101-1399 or Macau: 0800-933, from 9:00 a.m. – 6:00 p.m. Monday to Friday, excluding Saturday, Sunday and Public Holidays, or send email to info@coffee-concepts.com with your purchased record.

 

To make sure your eGift will not be claimed by the wrong person, please do not copy previous shared message.

Why can't I resend my eGift?

Once recipient has received your eGift, you cannot resend it.


My friend is not a Starbucks Rewards™ member, can I send a Starbucks Card eGift to him/her?

Yes, you can purchase and send a Starbucks eGift to your friend, whether he/she is a Starbucks Rewards™ member or not.


QUESTIONS ABOUT STARBUCKS EGIFT

What is Starbucks drink eGift?

With the new eGift feature on the Starbucks® Hong Kong app, you can send a drink exactly how you want it to your loved ones and share through social platform.

How to purchase a Starbucks drink eGift?

Simply follow below steps to share a drink to your friend:

  1. Get the latest version of the Starbucks® Hong Kong app.
  2. Tab on “eGift”
  3. Pick a drink, choose the size and customization
  4. Input recipient's name, your personal information and message
  5. Choose how you want to pay (you can collect Stars when you purchase with your registered Starbucks Card)
  6. Share it to your friend

If you are not a Starbucks Rewards™ member, we suggest you to share it right away, or else you need to call our Customer Service Hotline to resend.

I have received a Starbucks drink eGift, why do I need to input my email address?

You need to input your email address in order to claim an eGift. If you are a Starbucks Rewards™ member, you can add it into your Starbucks Rewards™ account after claiming an eGift. If you are not a Starbucks Rewards™ member, you will use your email address that you provided to get the QR code for Starbucks drink eGift redemption.

Will Starbucks drink eGift expire?

Starbucks drink eGift is valid for 90 days from date of purchase unless specified otherwise.

arn rewards.

Can I check the status of my purchased and received drink eGift?

If you are a Starbucks Rewards™ member, the status of your purchased and received eGift will be shown on the Starbucks® Hong Kong app and website after logging into your Starbucks Rewards™ account.

If you are not a member, you will receive an email confirmation after you purchased a drink eGift or Starbucks Card eGift.

I am a Starbucks Rewards™ member, can I collect Stars when I purchase Starbucks drink eGift?

Yes, you can collect Stars on Starbucks drink eGift purchase when you purchase with your registered Starbucks Card. No Stars will be collected when you purchased with your credit card, Apple Pay or Google Pay.

Is Starbucks drink eGift available for Starbucks Rewards™ member only?

Starbucks drink eGift is available for member and non-member.

Where can I see my Starbucks drink eGift purchase record?

If you are a Starbucks Rewards™ member, you can check your purchase records of drink eGift on the latest version of the Starbucks® Hong Kong app. Click “eGift” session and tab “Purchased”. You can also tab “filter” to check your records by eGift status.

 

If you are not a Starbucks Rewards™ member, you will receive an email confirmation after purchase.

Can I purchase a Starbucks drink eGift on the website?

Starbucks drink eGift and Starbucks Card eGift are now available on the Starbucks® Hong Kong app.

My Starbucks drink eGift was sent to wrong person, can I resend it?

If you are a Starbucks Rewards™ member, and the status of the eGift is still "recipient to accept", you may follow below instruction to resend your eGift to your friend:

  1. Open the Starbucks® Hong Kong app.
  2. Tab on "Purchased" under "eGift" page find the record and tab "Manage" "Resend to friend".
  3. Input recipient name and message and click "Continue". You can resend it through social media or email.

If you are not a Starbucks Rewards™ member, you may contact us for resending through our Customer Care Hotline: Hong Kong: 2101-1399 or Macau: 0800-933, from 9:00 a.m. – 6:00 p.m. Monday to Friday, excluding Saturday, Sunday and Public Holidays, or send email to info@coffee-concepts.com with your purchased record.

To make sure your eGift will not be claimed by the wrong person, please do not copy previous shared message.

Why can't I resend my eGift?

Once recipient has received your eGift, you cannot resend it.

My friend is not a Starbucks Rewards™ member, can I send a Starbucks drink eGift to him/her?

Yes, you can purchase and send a Starbucks eGift to your friend, whether he/she is a Starbucks Rewards™ member or not.

I have received a drink eGift, can I redeem it at all stores in Hong Kong and Macau?

Starbucks drink eGift can be redeemed at participating stores according to the "redemption region" shown on the eGift that you received. Below are the stores which are not available on drink eGift redemption:

Hong Kong:

Asia World-Expo, China Hong Kong City, Cultural Centre Auditoria Building, Discovery Bay, Hong Kong Disneyland, Hong Kong West Kowloon Station, Hung Hom Station, Lee Garden Three, Ngong Ping, Pacific Place Shop 106, Star Ferry, Star Avenue, Peak Galleria No.203 and Shun Tak Centre Starbucks store, and all “We Proudly Serve Starbucks” counters in Hong Kong.

 

Macau:

All “We Proudly Serve Starbucks” counters in Macau

I don’t like the drink eGift that I received, can I change to another drink that I like?

Yes, if you would like to change the gifted drink, you can go to any participating store under the same eGift redemption region and tell your barista which handcrafted beverage that you like. You can choose it with same price as the drink eGift or pay the difference between the drink eGift and redeemed handcrafted beverage. It is subject to the price of redeemed Starbucks store. Starbucks drink eGift is not applicable to bottled, canned beverages, food items, merchandise, packaged food, whole bean and gift certificate.

I have received a drink eGift, can I use it with any rewards?

You cannot use drink eGift with any rewards from Starbucks Rewards™ and 4 dollar discount for using tumbler.

Why can't I see the drink eGift redemption QR Code in "Received" tab?

When you redeemed the drink eGift, the redemption QR code will be removed.

Can I redeem my drink eGift in Mobile Order & Pay?

Currently you can only redeem drink eGift in stores.

What is Starbucks Card eGift?

You can send a Starbucks Card eGift any time through email* or social platform - and it'll arrive within minutes. Once received, a Starbucks Card eGift can be spent at Starbucks stores or even transferred to a registered Starbucks Card.

*Website can only support email sharing function.

How to purchase a Starbucks Card eGift?

If you have already installed the Starbucks® Hong Kong app:

 

  1. Open the latest version of the Starbucks® Hong Kong app
  2. Tab on "eGift"
  3. Choose an eGift design.
  4. Input recipient name, add your personal message and the amount and currency (HKD/MOP) you'd like to give.
  5. Hit share! You can share it through any social platforms that you installed in your phone.

 

If you want to purchase Starbucks Card eGift on website:

 

  1. Go to Starbucks eGift website
  2. Choose an eGift design.
  3. Add your personal message and the amount and currency (HKD/MOP) you'd like to give.
  4. Enter an email address and hit send

I have received a Starbucks Card eGift, why do I need to input my email address?

You need to input your email address in order to claim an eGift. If you are a Starbucks Rewards™ member, you can add it into your Starbucks Rewards™ account after claiming an eGift. If you are not a Starbucks Rewards™ member, you will use your email address that you provided to get the barcode for Starbucks Card eGift redemption.

Can I check the status of my purchased and received Starbucks Card eGift?

If you are a Starbucks Rewards™ member, the status of your purchased and received eGift will be shown on the Starbucks® Hong Kong app and website after logging into your Starbucks Rewards™ account.

If you are not a member, you will receive an email confirmation after you purchased a drink eGift or Starbucks Card eGift.

Is Starbucks Card eGift available for Starbucks Rewards™ member only?

Starbucks Card eGift is available for member and non-member.

Where can I see my Starbucks Card eGift purchase record?

If you are a Starbucks Rewards™ member, you can check your purchase records of Starbucks Card eGift on the latest version of the Starbucks® Hong Kong app. Click "eGift" session and tab "Purchased". You can also tab "filter" to check your records by eGift status.

 

If you are not a Starbucks Rewards™ member, you will receive an email confirmation after purchase.

Can I purchase a Starbucks Card eGift on the website and the app?

Starbucks Card eGift is now available on the Starbucks® Hong Kong app and website. You can also purchase Starbucks Card eGift and share through email on the website.

My Starbucks Card eGift was sent to wrong person, can I resend it?                      

If you are a Starbucks Rewards™ member, and the status of the eGift is still "recipient to accept", you may follow below instruction to resend your eGift to your friend:

 

  1. Open the Starbucks® Hong Kong app.
  2. Tab on "Purchased" under "eGift" page find the record and tab "Manage" "Resend to friend".
  3. Input recipient name and message and click "Continue". You can resend it through social media or email.

If you are not a Starbucks Rewards™ member, you may contact us for resending through our Customer Care Hotline: Hong Kong: 2101-1399 or Macau: 0800-933, from 9:00 a.m. – 6:00 p.m. Monday to Friday, excluding Saturday, Sunday and Public Holidays, or send email to info@coffee-concepts.com with your purchased record.

 

To make sure your eGift will not be claimed by the wrong person, please do not copy previous shared message.

Why can't I resend my eGift?

Once recipient has received your eGift, you cannot resend it.


My friend is not a Starbucks Rewards™ member, can I send a Starbucks Card eGift to him/her?

Yes, you can purchase and send a Starbucks eGift to your friend, whether he/she is a Starbucks Rewards™ member or not.